This guide explains why the “Samsung Account keeps stopping” error appears on Galaxy devices and provides clear, step-by-step solutions to fix it. It covers causes, quick fixes, advanced troubleshooting, and permanent resolutions.

Why does this error occur?

The “Samsung Account keeps stopping” message appears when the Samsung Account app crashes repeatedly. The most common causes include:

  • App conflicts: Integration with cloud sync apps (such as OneDrive) can cause crash loops.
  • Outdated app versions: Older Samsung Account builds may be incompatible with recent system updates.
  • Corrupted cache or data: Temporary files can destabilize the app.
  • Permissions issues: Missing access to Contacts or Storage can block sign-in or sync flows.
  • System glitches after updates: App preferences or background services may misbehave until reset.

Quick fixes

Follow these steps in order. Most users resolve the issue by Step 3.

  1. Clear cache and data

    Go to Settings → Apps → Samsung Account → Storage → Clear Cache and Clear Data.

  2. Force stop and restart

    Go to Settings → Apps → Samsung Account → Force Stop, then reopen the app.

  3. Update apps

    Update Samsung Account in Galaxy Store and OneDrive in Play Store.

  4. Allow required permissions

    Ensure Contacts and Storage permissions are enabled for Samsung Account and OneDrive.

  5. Reset app preferences

    Go to Settings → Apps → Menu (⋮) → Reset app preferences.

Advanced troubleshooting

Safe Mode test

Restart the device in Safe Mode to check whether third‑party apps are causing the crash.

Uninstall recent updates (temporary)

Roll back updates for Samsung Account or OneDrive until a patch is available.

Factory reset (last resort)

Go to Settings → General Management → Reset → Factory data reset. Back up your data first.

Permanent fix

Install the latest Samsung Account update from the Galaxy Store. Recent versions address crash loops and improve compatibility with cloud sync integrations.

Key takeaway

The “Samsung Account keeps stopping” error is typically caused by conflicts with cloud sync integrations or outdated app versions. The fastest resolution is to update Samsung Account and OneDrive, ensure required permissions are granted, and clear cache/data if needed.

FAQ

Is this error harmful to my phone?
No. It is a software crash affecting the Samsung Account app and does not damage your device.
Do I lose data when clearing cache?
No. Clearing cache removes temporary files only. Clearing data may log you out, but your account remains safe.
Why does OneDrive affect Samsung Account?
Samsung services integrate with OneDrive for cloud sync. Certain app versions or permission states can conflict and trigger crashes.
Will a factory reset always fix it?
Yes, but it should be a last resort. Try updates and cache clearing first.

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